COMPUTER PROBLEM REPORT FORM

  1. Describe your problem:
  2. Now, describe the problem accurately:
  3. Speculate wildly about the cause of the problem:
  4. Problem severity:
    Minor Minor Minor Trivial
  5. Nature of the problem:
    Locked Up Frozen Hung Strange Smell
  6. Is your computer plugged in?
    Yes No
  7. Is it turned on?
    Yes No
  8. Have you tried to fix it yourself?
    Yes No
  9. Have you made it worse?
    Yes No
  10. Have you had ``a friend'' who ``knows all about computers'' try to fix it for you?
    Yes No
  11. Did they make it even worse?
    Yes
  12. Have you read the manual?
    Yes No
  13. Are you sure you've read the manual?
    Maybe No
  14. Are you absolutely certain you've read the manual?
    No
  15. If you read the manual, do you think you understood it?
    Yes No
  16. If ``Yes'' then explain why can't you fix the problem yourself:
  17. What were you doing with your computer at the time the problem occurred?
  18. If you answered ``nothing'' then explain why you were logged in:
  19. Are you sure you aren't imagining the problem?
    Yes No
  20. Does the clock on your home VCR blink 12:00?
    Yes What's a VCR?
  21. Do you have a copy of ``PC's for Dummies''
    Yes No
  22. Do you have any independent witnesses to the problem?
    Yes No
  23. Do you have any electronics products that DO work?
    Yes No
  24. Is there anyone else you could blame this problem on?
    Yes No
  25. Have you given the machine a good whack on the top?
    Yes No
  26. Is the machine on fire?
    Yes No
  27. Can you do something else instead of bothering me?
    Yes